Frequently Asked Questions

Everything you need to know about shopping at Small Dog Electronics.

What is your return policy for open-box electronics?

We offer a 15-day return window for most electronics. Items must be returned in their original packaging with all accessories included; a restocking fee may apply to opened items.

Do you offer international shipping?

Currently, we only ship within the United States and Canada. Shipping rates and delivery times vary based on your specific location and the weight of the package.

Are your refurbished products covered by a warranty?

Yes, all refurbished devices undergo a rigorous 50-point inspection and come with a minimum 90-day limited hardware warranty for your peace of mind.

How can I track my order status?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Do you provide technical support for purchased devices?

Absolutely. We offer complimentary basic setup support via email for the first 30 days after your purchase to ensure your new tech is running smoothly.